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      Holstenkamp 42, DE-22525 Hamburg
      Tel: +49 (0)40 690 852 74
      E-Mail: shop@audiolith.net
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    (Mon.-Fri.) 11am - 3pm
  • +49 (0)40 690 852 74

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Audiolith International GmbH AUDIOLITH SHOP
Audiolith mp3 Shop

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  3. FAQ - Frequent Questions

FAQ - Frequently asked questions about our store

A customer account is not needed to order, we find this way of ordering also best, since you leave in this way at least data with us. An exception is the order of an mp3 download, because it will be made available for download in the customer account.

The download is provided in your customer account, therefore you need a customer account when buying mp3 downloads.

No, you can delete your account at any time with a few clicks.

You can download the file 3 times within 90 days after your purchase.

You can find the size of the download file in the article in the tab "Download" and sometimes in the description text.

We provide you with the file as .zip.

The mp3s have a bitrate of 320 kbps, unless explicitly mentioned otherwise.

No. We only offer the mp3 format for download.

For files up to 90 MB you need at least a download rate of 6.000 kbit/s.
For files up to 240 MB you need at least a download rate of 16.000 kbit/s
For files up to 375 MB you need at least a download rate of 25.000 kbit/s

In case your internet connection has broken down 3 times, was too slow, etc., you can simply contact shop@audiolith.net.

To receive the free gift you have to choose a physical shipping method (letter or DHL parcel), if you chose the download shipping method we will not send the free gift, sorry!

Depending on the amount of your order, you can choose from several free gifts.
IMPORTANT: To get your free gift you must not only select it, but also add it to the shopping cart!

Your order will be delivered within one week after we have received your payment. If your order has not arrived within 10 days, please contact us with your customer or order number by e-mail: shop@audiolith.net

If you still have not received a confirmation email, please contact us using the contact form.

You can pay with PayPal (even without a PayPal account) and prepayment/bank transfer.

The delivery within DE costs 5,90 EUR, from 75 EUR order value we send the order in DE free of shipping costs. Shipping costs for other countries are calculated by weight. For more information visit our shipping information.

You have the right to cancel your order within 30 days without giving any reason. You can find the withdrawal here. Send us the completed form by mail or e-mail to: shop@audiolith.net

The invoice amount must be paid within 14 days. If this does not happen within the time limit, your order will be cancelled.

If your order was canceled it can be due to the following reasons:

  • You have not paid for your order within the 14-day payment period.
  • You canceled your order yourself.
  • PayPal canceled your order because your account was not funded.

There are two ways to restart the canceled payment:

  • In your order confirmation, you will find the Pay Now link to complete your order.
  • Under My Account you will find your order. There you can click on the Pay button to complete your order.
  • Mail to: shop@audiolith.net

Your data will be treated strictly confidential. According to our privacy policy, we do not share this information with third parties and use the data only for the execution of the store related tasks.

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Audiolith Shop

Holstenkamp 42, DE-22525 Hamburg

Phone: +49 (0)40 690 852 74

E-Mail: shop@audiolith.net

Service times (Mon-Fri.) 11am - 3pm

Please understand that you can only contact us by telephone during the above-mentioned business hours.

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